Terms and Conditions

Shipping Policy:

We offer local delivery according to a 45km radius from our headquarters in Langwarrin for a low cost of $4. This price includes priority service and fast delivery and ensures we are able to include as many suburbs as possible in this option.

- Orders over $30 will qualify for free local delivery.

- Orders over $200 will qualify for free shipping Australia wide.

Local Delivery is shipped on Mondays and Thursdays excluding a 24-hour processing period.

All other orders are subject to Australia Post regular parcel post prices by weight.

Additionally, we do offer international shipping, email us for further enquiries.


Refund Policy:

All items purchased from Athera Crystals are treated with the utmost delicacy, care and love. Each item is thoroughly examined and documented before being carefully packaged and sent off. However, regretfully from time to time, items may be damaged during transit.

For breakages and exchange requests, please contact us via email at athera.crystals@gmail.com within 48 hours of receiving your parcel. Refund and store credits will be issued at the discretion of Athera Crystals.


Privacy Policy:

Our website gathers information related to your shipping details which we only use for the purpose of providing you with the best possible experience we can muster and if applicable, marketing emails about our products and upcoming sales and specials.

Your personal information is only accessible by you and us alone and will never be shared with third parties for any purpose with the exception of our shipping agent to provide you with your order.

Your credit card details are never transmitted or stored on our servers. They are securely transmitted directly through our accredited payment gateway, processed there and we are notified in real-time of the transaction status.